Launching an MVNO is only the beginning.

Creating a successful telecom business means impeccable support and constant innovation.

Third-level support

Our 24/7 support ensures your MVNO platform runs at optimal efficiency, day after day.

Our engineers understand the platform and its systems inside out and will handle your queries and requests directly.

Developing service logic

Each MVNO constructs its proposition in a unique way and must decide on a myriad questions, from activation fees and billing methods – per second or per minute – to voicemail options and what kind of self-care to offer. Service logic definition is therefore an essential task.

We offer prepaid, post-paid or hybrid multi-wallet options and we’ve defined complex as well as simple fixed-rate price plans. We also provide the full range of value-added services, from voicemail to mobile internet access.

Naturally, our clients want the option to refine their service offering as the business grows. With our experience, we’re able to recommend various approaches in response to changing market conditions. Our technology can also cope with ongoing developments in innovative data services

At the core, Ahmed Taher Shadad, is one who serves. He received his M.S.E.E. in Telecommunication Engineering, from Drexel University in 1996 and worked in field of telecommunications for several years. But Shadad is also keenly aware of the need to manage with effectiveness. With his entrepreneurial and managerial expertise, Shadad founded and managed two successful consulting service companies. Plus he has consulted with and assisted many of supervisors, managers and executives on issues related to performance and policy development. He has served and continues to serve in consulting and technical fields.

We know MVNO inside out

Much more than just an enabler, we participated in  successful MVNO ventures.

We know what it takes

Designing, building and running a successful MVNO presents complex challenges few can meet.  We at Mobile MVNO. We provide the right technology and people to realise your telecom plans.

MVNO Set Up

Make the right connections.

Setting up an MVNO is all about connecting systems quickly and efficiently.

Everything must work perfectly from day one yet remain easy to modify once operational.

MNO integration

One of our most complex services, this involves a lot of work with an operator, fine-tuning and performing acceptance tests. We have already integrated with five different operators in five countries, including Chunghwa Telecom in Taiwan (Republic of China), making Effortel probably the most experienced MVNO integrator in the world.

Start-up MVNOs are often keen to handle various elements of the business. This is one area we recommend leaving to the experts.

Third-party integration

Integration with an MNO network is just the first step. Plenty of external systems require integration, many of which were not designed to work with telecom platforms.

Typical examples include distribution systems, cashier systems, and CRM systems, as well as connections to payment service providers, banks, bill printers and web services. Effortel is able to handle even legacy systems that other integrators would insist were upgraded at great cost.

With the main systems integrated with our platform, all the other elements are slotted into place.

Online POS system

A simple web interface lets salespeople sign up customers directly at the Point of Sale. They enter name, billing address, price plan and payment method and the system activates the customer, prints out a contract and creates a record in the CRM.

While essential for all post-paid sales, many countries also require subscriber information for prepaid customers; for example in Italy, Russia and Taiwan.

Monitoring & Reporting

We provide online access for our clients to monitor their traffic in real time. We can set up notification if certain parameters change, sending alerts to the relevant teams.

Our reporting system is a marketer’s dream, providing data on every conceivable MVNO operational statistic. From the number of activations, customers and calls, to information on the amount and frequency of top-ups or post-paid credit balances, our tool extracts the numbers you want to crunch.

Billing Checker

Wholesale bills are usually complex and often contain errors. We have created an automated software tool that simulates the wholesale bill based on real Call Data Records.

Sometimes known as the revenue assurance module, this tool checks that bills have been issued correctly. It identifies any errors in calculations and forwards data records for the required action. It also ensures that the host operator is billing the MVNO according to agreed wholesale prices.

Enhanced CRM solution

Many MVNOs already operate a customer relationship management system for their core business. If so, we can connect it with our systems. Alternatively, we can provide complete software that handles subscriber information about date of activation, top-up activity, billing and price plan history along with any records of complaints and actions taken.

An essential part of customer care, CRMs can be expensive to install and configure – ours is cost effective and tailor-made for the task.